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Privacy Policy

Last Updated: 19 February 2026

1. Introduction

Welcome to Eshwar Communications ("we", "our", or "us").

This Privacy Policy explains how we collect, use, store, and protect information when you use our WhatsApp Business management and automation services.

Our services integrate with the WhatsApp Business Platform provided by Meta Platforms, Inc..

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Business Information

  • Business Name

  • Business Phone Number

  • WhatsApp Business Account ID

  • Meta Business Manager details

B. Customer Communication Data

  • Messages sent and received via WhatsApp

  • Customer phone numbers

  • Message timestamps

  • Media files (images, audio, documents, etc.)

C. Technical Information

  • IP address

  • Browser/device information

  • Log files

  • API usage data

3. How We Use Information

We use the collected information to:

  • Provide WhatsApp messaging services

  • Enable chatbot automation

  • Manage customer conversations

  • Provide technical support

  • Improve service performance

  • Comply with legal requirements

  • Prevent fraud and misuse

We do NOT sell or rent user data to third parties.

4. Data Sharing

We may share data with:

  • WhatsApp Business Platform

  • Cloud hosting providers

  • Payment gateway providers (if applicable)

  • Government authorities if required by law

All third-party providers are required to maintain confidentiality and data security.

5. Data Security

We implement:

  • SSL encryption

  • Secure server infrastructure

  • Access control restrictions

  • API authentication mechanisms

However, no online system can guarantee 100% security.

6. Data Retention

We retain data only for as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

Users may request data deletion at any time.

7. User Rights

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion of data

  • Withdraw consent

To exercise these rights, contact:

📧 Email: eshwarcommunications1@gmail.com
📞 Phone: +91 9866354523

8. Third-Party Services

Our services may integrate with:

  • WhatsApp Business Platform

  • Meta Business Manager

  • Automation platforms (such as webhook-based services)

  • Payment processors (if enabled)

Each third-party service has its own privacy policy.

9. Children’s Privacy

Our services are not intended for individuals under 13 years of age.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised date.

11. Contact Information

Eshwar Communications
Email: eshwarcommunications1@gmail.com
Phone: +91 9866354523